Lead the development and implementation of Client Level Observability initiatives to improve system reliability and reduce SLA credits. I drive the adoption of APM (Application Performance Monitoring) and tracing across engineering teams to enhance observability and expedite issue resolution. Collaborating with cross-functional teams, I troubleshoot and resolve critical client issues. Additionally, I oversee the rollout of Datadog to load balancers and other key infrastructure components to uplift observability capabilities while mentoring and guiding engineering teams in implementing observability best practices and leveraging tools effectively.

Selected Contributions:

• Implemented real-time Load Balancer Golden Signals Dashboard, reducing MTTD from days to minutes
• Onboarded 8+ applications into Datadog APM, improving collaboration and telemetry
• Enabled span attribution between applications, reducing MTTR through better root cause analysis
• Contributed to 95% reduction in SLA credit payouts, from $400,000 in FY23 to $4,000 in Q1 2024
• Improved system stability and performance, increasing client confidence and data throughput
• Achieved 45% of days with 99.99% or better availability

Member of a small tiger team dedicated to re-designing the PayPal Command Center observability and alerting into key Service Level Indicators. Responsible for understanding pertinent SLIs and how to represent them into actionable visualizations using a new observability platform. Worked directly with customers to understand effectiveness of new visualizations, reducing Mean Time to Detect live site issues by approximately five minutes.

Selected Contributions:

• Reduced Mean Time to Detect by five minutes
• Brought more effective alerting and observability to the Command Center
• Directly responsible for identifying key incidents, allowing mitigation before large TPV impacts

Integral part of a team that was responsible for designing, and engineering a user-facing web application; designed to provide realtime processing, statistics and alerts based on merchant performance and profit loss. Reviewed designs, facilitated priorities, oversaw code reviews and release cycles. Maintained and up kept a reliable and easily understood codebase. Design and optimize displays representing merchant API calls and responses, across all of PayPal at minute, API, and response code level granularity. Combined different data types such as conversion rate information to help identify and display patterns in TPV loss.

Selected Contributions:

• Led team focused on bringing customers best experience possible to debug merchant impacting issues.
• Provided company-wide Javascript support and assisted in organizing multiple Javascript community events.
• Was promoted to Staff Software Engineer after 3 years of continually exceeding management’s expectations.

Designed and architected a new product in the digital, remote-workforce collaboration space.

Managed a team of developers in day-to-day operations. Implemented MVC methodologies in the front end using Backbone.js.

Selected Contributions:

• Was directly responsible for interfacing with corporate clients such as the National Guard, PayPal, the MPAA, SuperChannel CA, and Rapiscan, which work exceeded clients’ expectations.

Associate of Applied Science / Computer Programming/Analytics (2009) - Pima Community College, Tucson, AZ
Honors: Webby Award Honoree 2013 • CIW Site Development Associate 2012 • Addy Tucson Gold & Best of Show 2011 • Addy Tucson Silver (2) 2011 • PSAid.org First place 2010 • Webby Award Honoree 2010 • Boy Scouts of America, Eagle Scout 2007